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faq
products & categories
order & payment
products & categories
What types of lightings are available in the webshop?
You can find these lighting categories in our webshop:
ceiling fittings
chandeliers
floor lamps
glass shade
pendants
picture lights
spot lights
table lamps
wall lights
How can I choose between different types of lamps (e.g. table lamps, ceiling lamps, wall lamps, etc.)?
Intended Use: Determine the lamp's purpose. For example, a table lamp may be ideal for reading or working, while a ceiling lamp could provide general lighting for a room.
Space and Design: Consider the style and design that fits your home or the specific room's ambiance. For instance, a wall lamp might serve as a decorative element, while a table lamp could be more practical.
Light Source: Note the type of light each lamp offers. Some provide direct, focused light, while others emit diffused or ambient light. This depends on the room's function and lighting needs.
Size and Placement: Take into account the lamp's size and where it will be placed. For instance, a ceiling lamp might be positioned in the center of a room, while a wall lamp will be mounted on a wall.
Material and Quality: Material and quality matter. Consider what the lamp is made of and how durable or easy to maintain it is.
Energy Efficiency: If energy efficiency is important, consider choosing lamps that are energy-saving or LED.
Based on these considerations, reflect on how each type of lamp fits into these categories and which one best suits your intended use and requirements. The online shop often provides additional information, specifications, and descriptions to aid in your decision-making process.
Are individual orders or personalized lightings possible?
In some cases it is possible. Please contact us for individual requests.
What styles and materials of lamps do you offer?
Our lamps are available in 3 different styles: modern, art deco, classic.
Most of our lamps are made of brass, but our products also include the following materials: glass, wood, iron, crystal, metal.
You can find this information on each product page.
What are the most popular or recommended products?
How can I find the different categories?
You can find the different categories on the products page or on the footer.
Is there a current sale or discount?
We always inform our customers about our current promotions by email.
Subscribe to our newsletter to be the first to know about our latest promotions.
order & payment
How does placing and confirming an order work?
The customer has the opportunity to choose or order from the products of the store, which products are available in several colors, i.e. variations. By clicking on the selected product, the customer can view its more detailed description. If you intend to purchase, after selecting the color of the product, you place the product you want to buy into a virtual basket by pressing the "Add to basket" button. In the Cart you will find the products added to the basket during the purchase and the total amount of the invoice. Here you can check the correctness of your order, especially prices and quantities, which can be modified and corrected as required. The cart automatically calculates the total amount of the order.
If you think the quantity of products in your cart is correct, you have checked the total amount and decided that you want to buy them, simply click on the "Proceed to checkout" button. In our store you have the opportunity to make purchases without registration, so you have three options:
- whether you want to log in as an already registered customer
- wants to register as a new customer
- You may want to buy without registration
If you have previously made a purchase in our store, please enter the e-mail address and password provided during the previous registration. If you want to register as a new customer, first tick the "Create Patinas Lighting shopping account" checkbox, then enter your purchase data, which will be stored in the system, and you only need to log in the next time you make a purchase. For purchases without registration, enter your billing and shipping address. In the next step, choose the shipping method that suits you:
- Shipping
Next, you will need to choose a payment method that suits you:
- bank transfer - (when placing your order, we will notify you by email that your order has been placed in "pending status", as soon as the transferred amount arrives in our bank account, your order will be activated and we will provide you with any necessary additional information by email)
- Online credit card payment (stripe)
If you agree with the contents of the order, click on the "Complete order" button to send the order.
How do I add products to my cart?
By clicking on the selected product, the customer can view its more detailed description. If you intend to purchase, after selecting the color of the product, you place the product you want to buy into a virtual basket by pressing the "Add to basket" button.
What payment methods are available?
Bank transfer - (when placing your order, we will notify you by email that your order has been placed in "pending status", as soon as the transferred amount arrives in our bank account, your order will be activated and we will provide you with any necessary additional information by email)
Online credit card payment (via stripe)
shipping and delivery time
refund & guarantee
shipping and delivery time
Where do you deliver?
We ship worldwide
How much is the shipping?
Throughout the European Union it is free of charge.
To countries outside of EU we charge 10% of the total costs for shipping, packaging and admin. costs.
For remote destination where shipping costs cannot be calculated in advance, please contact us at checkout for exact shipping costs.
How long does it take for my order to arrive?
Within the European Union 5-7 working days from dispatch, outside 8-12 working days.
How can I track my package?
It is not yet possible to provide specific package tracking, but we are working on making an internal parcel tracking system available as soon as possible. For the time being, we always send you emails about changes in your order status, so you can follow the status of your order at the moment.
refund & guarantee
Where can I find the refund and exchange policy?
You can find it on the terms and conditions page.
What should I do if I received a faulty or damaged product?
In this case, please contact our customer service as soon as possible.
Contact
What kind of guarantee do you offer for your products?
The lamps manufactured by Patinás Lamp Kft. undergo strict quality control.
Upon completion all results are documented with photos and order number. If the customer detects a defect after receiving the product, he is obliged to send the notice to patinas2patinas.hu e-mail address.
Error reports will only be accepted for 15 business days upon receipt.
We will not be able to accept complaints after the expiry date. We are not responsible for any damage or possible discoloration of lamps stored in inappropriate place after receipt (especially in humid places or on construction sites).
Defects caused from improper storage will be corrected and returned for an additional fee. Patinás Lampa Kft. shall not be liable for damage, glass breakage or contamination resulting from unprofessional installation. It says what is not covered by the warranty,
A 10-year warranty is granted on sockets and cables within the luminaire.
We grant a 5-year warranty on the surface (finish) of the metal parts, if the lamp was purchased with top layer of varnish.
Discoloration in case of unvarnished lamps are not a subject to the warranty.
A 2 year warranty is granted for all light sources (led stripes and drivers and G9 light sources).
In case of glass breakage we guarantee the delivery the same type of glass within 10 years of purchase at the current commercial price.
registration & account management
security & privacy
registration & account management
How do I create an account in the webshop?
You can create a user account after you have compiled your order and added the products to your cart. After that, clicking on the "Proceed to checkout" button will take you to the checkout page. On the checkout page, you have the option to register a new account or log in to an existing account.
How do I log in to my account?
On the professional area page, you can log in to your existing account by clicking on the "LOGIN" button.
Besides that on the checkout page, you have the option to log in to your existing account.
How can I change my data or password?
On the "My account" page" you can change your shipping and billing information under the Addresses tab. Under the Account details tab, you can change your account information.
If you have forgotten your password, clicking on the "LOGIN" button on the professional area page will pop up a window where you can request a new password by clicking on "Lost your password? ".
How can I subscribe to the newsletter?
You can subscribe to our newsletter on this page:
Newsletter
How can I unsubscribe from the newsletter?
At the bottom of each email there is an unsubscribe button. By clicking on this button, you can immediately unsubscribe from our newsletter.
Is there a loyalty program or point system for customers?
We haven't implemented a loyalty system yet, and no points are awarded for purchases.
We plan to introduce some kind of loyalty system in the future, but we cannot say when.
How does the wishlist function work?
On each product page, there is an Add to wishlist button below the Add to basket button. By clicking on this, you can add the product to your wish list, which you can quickly access at any time by clicking on the heart icon in the upper right corner with one click. Products you've added to your wish list are remembered.
security & privacy
What measures does the webshop take for data protection?
Our webshop takes several measures for data protection:
SSL/TLS encryption: Our webshop uses the HTTPS protocol, encrypting data transmission between the browser and the server, thereby preventing unauthorized access to data.
Privacy policies: You can find our privacy policies on the following page, detailing what data we collect, how we use this data, and the rights customers have regarding their data management.
Two-factor authentication: During purchases, two-factor authentication enhances security, requiring additional verification steps beyond providing user card details, such as entering a verification code received via SMS.
Data security measures: Efforts to safeguard data, including firewalls, regular security checks and updates, and routine data backups, all contribute to our data protection.
It's important for our webshop to pay proper attention to data protection and handle customer data in compliance with regulations. We believe that data protection measures and policies are crucial in fostering trust and establishing long-term customer relationships.
How is my bank information protected during transactions?
SSL/TLS encryption: Our webshop uses the HTTPS protocol, encrypting data transmission between the browser and the server, thereby preventing unauthorized access to data.
How is my personal data handled?
You can find our privacy policies on the following page, detailing what data we collect, how we use this data, and the rights customers have regarding their data management.
All of our customers data will be treated confidentially and will not be disclosed to third parties.
What cookies are used on the website?
On this page you can find a detailed description of exactly what cookies are used for.
How do I delete my account and data from their system?
You can't do this manually.
If you would like to delete your account, please contact us using the contact details provided.
customer service & contact
B2B partnership
customer service & contact
How to contact customer service?
You can reach us at any time from Monday to Thursday from 9:00 am to 5:00 pm and on Friday from 9:00 am to 3:00 pm.
Email: patinas2@patinas.hu
Phone number: +36 20 574 5145
At what times are the customer service staff available?
You can reach us at any time from Monday to Thursday from 9:00 am to 5:00 pm and on Friday from 9:00 am to 3:00 pm.
Email: patinas2@patinas.hu
Phone number: +36 20 574 5145
B2B partnership
How can I apply as a partner?
On the professional area page, fill out the form. For further information, we will contact you shortly after filling out the form at one of the contact details provided.
What discounts and unique prices does the webshop offer to B2B customers?
Our partners receive a unique coupon code that they can use to get a fixed percentage discount on the total amount on all their orders, including shipping costs.
It is worth applying to become a partner, as we can provide up to 30% discount on the price of our products.
How does placing a larger order work?
In case of large volume orders, place your order in the same way as before. The ordering process will not be affected by the quantity of products ordered.
If you have any questions, please contact us.
Is there a possibility of customized solutions for company needs?
Of course, it is also possible to produce custom sizes if the dimensions specified for the products are not suitable.
In case of individual request, we can change the specified dimensions to a certain extent. However, in this case, be sure to contact us and do not place an order.
We can only guarantee individually requested dimensions if we consult in advance by email or phone before placing the order.
Do you want to become our partner?
If you want to become our reseller, you can click on the button below to go to the professional area,
where you can find out all the information about this.
support
You can also contact us via email and if you have urgent questions, our customer service is also at your disposal via telephone.
patinas2@patinas.hu
PHONE
+36 20 574 5145
have more questions?
Don’t hesitate to contact us, if you did not receive an answer to a question or if you have a specific question.
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